Terms of service
These Terms of Service govern your access to and use of PawLounge.site, including purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms of Service and all other policies referenced on our website.
1. Online Store Terms
By using this website, you confirm that you have the legal capacity required under applicable law to enter into transactions through our store.
You may not use our website or products for unlawful purposes or attempt to interfere with the security, functionality, or operation of the website.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, colors, features, and other information.
However, product colors and appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations, or other factors.
Measurements may also have reasonable variations where applicable.
3. Pricing
Prices displayed on PawLounge.site may be changed without prior notice.
The price applicable to an order will generally be the price displayed during checkout when the purchase is completed, subject to correction of obvious errors where permitted by applicable law.
4. Orders
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect product or pricing information, inventory limitations, or unauthorized transactions.
If we cancel an order after payment has been successfully processed, an appropriate refund will be issued.
5. Payment
Customers must provide current, complete, and accurate billing and payment information.
Payment methods available to you may depend on your location and the options displayed during checkout.
6. Shipping
PawLounge provides free worldwide shipping.
Our estimated delivery timeframe is 7–10 days. Delivery estimates are not absolute guarantees and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, transportation disruptions, or incorrect delivery information.
Please refer to our Shipping Policy for additional information.
7. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery under our Return & Refund Policy.
Please review that policy before requesting a return.
8. Intellectual Property
Unless otherwise stated or legally permitted, the content of PawLounge.site, including our store branding, original text, graphics, layouts, and other proprietary materials, may not be copied, reproduced, distributed, or commercially exploited without appropriate authorization.
9. Third-Party Services
Our website may rely on third-party providers for services such as payment processing, website hosting, logistics, analytics, or other functionality.
Those providers may operate under their own applicable terms and privacy practices.
10. Limitation of Liability
To the maximum extent permitted by applicable law, PawLounge will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products.
Nothing in these Terms excludes or restricts rights or liabilities that cannot legally be excluded or restricted.
11. Changes to These Terms
We may revise these Terms periodically. Updated terms will be posted on our website with a revised effective or update date where appropriate.
Continued use of the website following applicable updates constitutes acceptance to the extent permitted by law.
12. Contact Information
Questions regarding these Terms may be sent to:
PawLounge
7300 Rue Saint-Zotique Est
Montréal, QC H1M 2W5
Canada
Email: support@pawlounge.site
Telephone: (888) 288-2016