Shipping policy

At PawLounge, we aim to make ordering comfortable products for your pet straightforward wherever you live.

1. Free Worldwide Shipping

We provide free shipping to destinations worldwide where delivery service is available.

There is no standard shipping fee charged to customers for eligible orders.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery period is an estimate rather than a guaranteed delivery date unless expressly stated otherwise during checkout.

3. Order Processing

Orders may require processing and verification before shipment. Once your order has been prepared and transferred to the applicable shipping provider, available tracking or shipping information may be provided to you.

4. Tracking Information

Where tracking is available, customers may receive tracking information after an order has been shipped.

Tracking information can sometimes require additional time to become active after a shipping label or tracking number has been created.

5. International Orders

Because PawLounge offers worldwide shipping, international orders may be subject to local customs procedures, import regulations, taxes, duties, or other governmental requirements depending on the destination.

Any mandatory charges not collected during checkout may be governed by the laws and practices of the destination jurisdiction.

6. Delivery Delays

Although most orders are expected to arrive within our stated timeframe, occasional delays may occur due to circumstances such as:

  • Customs inspections or clearance procedures
  • Carrier or logistics disruptions
  • Severe weather
  • Public holidays
  • High-volume shipping periods
  • Incorrect or incomplete addresses
  • Events outside our reasonable control

If your shipment appears significantly delayed, please contact our support team.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, contact us immediately at support@pawlounge.site.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

8. Lost or Damaged Shipments

If tracking indicates an unusual delivery problem, or your package arrives damaged, please contact us with your order details.

We may request photographs, tracking information, or other documentation so that we can investigate the issue and determine the appropriate resolution.

9. Contact Us

For shipping assistance:

Email: support@pawlounge.site
Telephone: (888) 288-2016
Address: 7300 Rue Saint-Zotique Est, Montréal, QC H1M 2W5, Canada